FAQs
FAQs
How can I contact DEBOLINA?
You can contact us by email at meydanhuseyin3@gmail.com or by phone at +1 (419) 396-5416.
Where is DEBOLINA located?
DEBOLINA is located at:
7107 Bergen Ct, Brooklyn, NY 11234
How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays.
How long does shipping take?
Estimated delivery time within the United States is usually 5–12 business days after your order has been processed and shipped.
How can I track my order?
You can request an order update by emailing us at meydanhuseyin3@gmail.com with your order number, full name, and the email address used at checkout.
Do you accept returns?
Yes. DEBOLINA accepts returns within 30 days of delivery.
Do I have to pay for return shipping?
No. DEBOLINA offers free return shipping for eligible returns.
Do you charge a restocking fee?
No. We do not charge any restocking fee.
Are any items final sale?
No. DEBOLINA does not sell final sale items. Eligible items can be returned within the 30-day return period.
How do I start a return?
To start a return, contact us at meydanhuseyin3@gmail.com. Please include your order number, full name, email address used at checkout, and the reason for your return request.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you about your refund status. If approved, the refund will be issued to your original payment method. Your bank or payment provider may take several business days to post the refund.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at meydanhuseyin3@gmail.com with your order number and photos of the damaged, defective, or incorrect item. We will review the issue and provide a suitable solution.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us as soon as possible. We will do our best to help, but once an order has been processed or shipped, changes may no longer be possible.
What payment methods do you accept?
Available payment methods are shown at checkout. Payments are processed securely through trusted third-party payment providers.
Do product colors look exactly the same as the pictures?
We do our best to display product colors accurately. However, colors may appear slightly different depending on your screen settings, lighting, or device display.